Privacy Policy
Effective Date: 22/09/2025
At Fire & Soul, your privacy and trust mean everything to us. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, whether you’re booking a session, attending an event or retreat, signing up to receive updates, or simply exploring our website. We’re committed to handling your data with care, respect, and full transparency.
1. What We Collect
To support you safely and meaningfully, we may collect and securely store the following types of personal data:
Contact Information – such as your name and email address when you sign up, book a session, or
download one of our resources.
Health & Wellness Information – details you choose to share in consultation forms, session intake forms,
or coaching programmes. This helps us tailor your experience and deliver safe, trauma-informed support.
Technical Data – basic information about how you use our website, collected via cookies (see below), to help us improve your experience and site functionality.
2. How We Use Your Information - Why We Collect Your Data
We only collect the information we need to support your journey and ensure a smooth, safe experience. Your
details allow us to:
Provide personalised, trauma-informed wellness services and coaching
Contact you about your sessions, retreats, or upcoming offerings
Share soulful updates, inspiration, and the occasional promotion via email (you can unsubscribe any time)
Process bookings and payments securely through trusted platforms
We honour your privacy at every step, your data is never used without care or purpose.
3. Platforms We Use
To help things flow smoothly, we use a handful of trusted third-party tools:
Stripe – to process your payments securely
Acquity– to make booking sessions easy and seamless
Email marketing tools – so we can share soulful updates, news, and resources
Social media platforms – occasionally used to let others discover what we offer
We only ever share your data with these platforms when it’s essential to deliver our services, and always in line with GDPR. Your information is treated with care and respect, just as it should be.
4. Cookies &Website Analytics
Our website uses cookies (small, gentle reminders stored on your device) to help us create a smoother, more intuitive experience for you. These allow us to understand how the site is used so we can continue to improve it’s flow and functionality. If you’d rather not allow cookies, you’re free to adjust your browser settings at any time.
5. Data Protection & Sharing
Your personal data is stored with care and never sold. We only share your information when absolutely necessary to support your journey with us, such as through trusted tools like booking platforms or email services. We will never disclose your details to third parties for marketing or any other purposes without your consent, unless required by law. Your trust means everything, and we take every reasonable step to keep your information safe, private, and respected.
6. Photos & Social Media
Occasionally, we may capture the magic of our gatherings through group photos—moments of connection, stillness, and shared transformation. These may be used to gently share the essence of our work with others who need it. We will always ask for your consent beforehand, and you will never be identified or tagged without
your clear permission. If you’d prefer not to be included in any photography, just let us know. Your comfort and autonomy will always come first.
7. Your Rights Under GDPR, you have the right to:
Access the personal data we hold about you
Correct or update any information
Request deletion of your data
Withdraw consent at any time
To make a request, simply email: hello@fireandsoul.co.uk
8. Updates to This Policy
We may update this policy occasionally to reflect changes in services, laws, or technology. The most current
version will always be available on our website.
Questions?
If you have any questions about how we handle your information, don’t hesitate to reach out to:
Thank you for trusting Fire & Soul with your journey. Your safety, autonomy, and wellbeing are always at the heart of everything we do.